SupportConnect - Submit a Technical Support Request

Technical Support Request For BrightStor ARCserve Backup for Laptops & Desktops
(Formerly BrightStor Mobile Backup)

Please note that Computer Associates' online e-mail support is primarily designed for communicating non- mission critical queries/issues to our technical staff. These are dealt with by our certified technical support engineers in the order that they are received and are normally responded to within 48 hours of receipt.

If you feel that the issue you are submitting may require in-depth one-on-one support or it is of a mission critical nature, please explore our "CA Support Options" (our fee-based telephone support offerings).

(*These items are required. All other fields are optional.)

1- Customer Information
* Company Name:
Site ID:
* Contact Name:
Title:
* Address 1:
Address 2:
* City:
* State/Province
* Zip/Postal Code:
* Country
* Telephone:
Fax:
* E-Mail Address:

2- Product Information
Release:
* Client Side Operating System:
Client Side Operating System Version:
* Server Side Operating System:
Server Side Operating System Version:

3- Hardware
Client side RAM amount:
Client side CPU:
Server side RAM amount:
Server side CPU:
* Dialup or LAN:

4- Problem
* Error Message Received:
* Description of Problem: To help us serve you better: Please limit your request to one(1) issue/error per request. Please be as specific as possible including any error codes. Provide as much information about your environment as possible. Please do not send logs unless specifically requested.