SupportConnect - License Keys Update Letter
  


Dear Valued Client:



In the last few days, we have come to understand that a number of clients who have previously upgraded or changed their hardware configuration have not installed updated license keys. These installations of non-mainframe CA products have continued to operate because of a built-in safety key that was designed to provide clients with a temporary grace period. This safety key expires on June 15, 2001. Any client whose current active configuration is not accurately reflected in their license keys is benefiting from this built-in safety key. This also applies to license keys in new installations where clients may have provided CA with inaccurate configuration information. Again, we stress that this safety key, in all instances, expires on June 15, 2001. Given the number of inquiries we have received, we believe that many clients may be relying on this safety key in their regular production environments.

We strongly advise all installations, new and old, to carefully check the log files on all machines running CA software, as documented in the instructions below. In the event that you receive these licensing violation/expiration messages, immediately follow the instructions outlined. Following these instructions will automatically extend your grace period to January 30, 2002.

To ensure your continued satisfaction with our products, we urge you to apply, as soon as possible, for a valid permanent key through our standard license key procedures. A valid permanent key will eliminate this situation in the future.

Please note also that this advisory addresses only those 'Enterprise' products that are licensed utilizing our 'LicenseIT' tool, and that workgroup/advanced edition products which utilize our 'RegisterIT' tool are not impacted.

Again, we strongly suggest you implement our recommendations at once to ensure the continued optimum performance of CA products.

At CA, we consider you, our valued client, an important partner in the development, use and advancement of new and existing software technologies. We thank you for your attention to this matter.



James Bartunek
Senior Vice President, Global Technical Support





 
 
 
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