iCan Product and Technical Support

Starting August 2, 2004, your iCan product and technical support needs will begin following the standard CA support process.

We want to make this transition easy for you with minimal impact to your organization. As the management software experts and the third largest independent software vendor in the world, customer satisfaction is our top priority. We'll do our best to take care of you via CA's telephone-based technical support and online self-service support, as outlined below.

How to Get Telephone-Based Technical Support

In North America, please call the Technical Support hot line at 1-631-342-5066. Phone support is available 8 a.m. to 8 p.m. (ET) with 24 x 7 coverage for severity 1 issues. Any after-hours calls will be answered by Customer Service Assistants.

How to Get Online Self-Service Support

Make CA's SupportConnect website — supportconnect.ca.com — your first point of contact for finding answers to product questions, FAQs, technical documents, downloading updates and license keys, opening and tracking issues, locating the latest virus signatures and more.

To begin your online support, all iCan customers must now go to SupportConnect to obtain a new login ID and password. Click on Enroll Now! If you have questions about SupportConnect or have trouble with your account, please call 1-631-342-6364.

You can also go to the iCan product pages via SupportConnect. Moving forward, all iCan products will be renamed under the Unicenter brand as follows:

Sincerely,

The Computer Associates Unicenter Product Team