CA Unicenter DSM r11.x Diagnostic Tool

Last Updated: October 23, 2006

DSMInfo

The tool DSMInfo was built to collect a sufficient amount of diagnostic information from systems that have CA Unicenter DSM installed. Please run this tool each time you report an issue with CA Unicenter DSM. The data to be collected contains log files, system information, directory structures as well as registry and environment information. The collected data will end up in one .zip file.

Usage

Windows:

• Download the dsminfo tool and save it in a temporary folder.
• Either run DSMInfoInst.exe or unzip DSMInfoInst.zip into a new folder called DSMInfo.
• Go into DSMInfo folder and run 'DSMInfo.exe'; it collects all logfiles and system information and creates a file named
  dsminfo<system name>.zip.
• Send this .zip file back to us.

Linux:

• Download the dsminfo tool and save it in a temporary folder.
• Run 'tar zxvf DSMInfo.tar.gz'; it will create a folder DSMInfo.
• Go into DSMInfo folder and run ./DSMInfo.sh; it collects all logfiles and system information and creates a file named
  dsminfo<system name>.zip.
• Send this .zip file back to us.

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