SupportConnect - Send an Email request for CA ARCserve Backup for Windows

Send an E-mail Support Request for CA ARCserve Backup for Windows

Please note that CA online e-mail support is primarily designed for communicating non- mission critical queries/issues to our technical staff. These are dealt with by our certified technical support engineers in the order that they are received and are normally responded to within 48 hours of receipt.

If you feel that the issue you are submitting may require in-depth one-on-one support or it is of a mission critical nature, please explore our "Choice Support" options (our fee-based telephone support offerings).

To update an existing issue, click here.

Company Name	*
Site ID
Contact Name	*
Title
Address	*
City	*

State/Province
Zip/Postal Code	*
Country
Telephone	*
Fax
Email Address	*

Brightstor ARCserve Backup

*	*

Choose Help -> About ARCserve in the ARCserve Manager, which gives you this Information!

CA ARCserve Backup for Windows

Select the server operating system in which CA ARCserve Backup is installed.

Is your CA ARCserve Backup up to the latest build? Click here for the latest patches.

Library Model/ Zip Drive Model
Tape Drive Model

Check if your Device is listed in our CDL.

Host Adapter (SCSI):
Number of Drives
Number of Slots

Device Firmware
Drive Firmware

Type the Complete line, as seen in the Activity Log!

Description of Problem ( To help us serve you better. )
   Please limit your request to one(1) issue/error per request.
   Please be as specific as possible including any error codes.
   Provide as much information about your environment as possible.
   Please do not send logs unless specifically requested.
   Please give detailed steps taken to arrive at this problem
   Filling most/all the fields will help us to resolve your issue faster

If you would like to receive the Technical Support Newsletter,
please click here for the subscription form.

main content

Page Tools