CA Support Options
for Channel / Indirect Products
Europe, Middle East, Africa

BrightStor ARCserve Backup (ARCserve/ARCserveIT)
BrightStor ARCserve Backup for Laptops & Desktops
(Formerly BrightStor Mobile Backup)
BrightStor High-Availability (SurviveIT)
ControlIT
CA Integrated Threat Manager
eTrust Antivirus
eTrust PestPatrol
eTrust Secure Content Manager

Direct Incident Support:
CA's Direct Incident Support offers CA partners and end users the ability to obtain telephone technical support in the following languages: English, French, German, Italian, and Spanish.
This service is available direct from CA via credit card charge only. Accepted credit cards:

It is available Monday to Friday in

Direct Incident Support is currently available for:

Direct Incident Support is available directly from CA.

• To purchase Direct Incident Support, please click here to get the phone number.

Direct Incident After Hours Support:
After Hour incidents are available in English only, Monday to Friday after normal business hours and twenty-four hours a day on weekends.

Direct Incident After Hours Support is currently available for:

Direct Incident After Hoirs Support is available directly from CA.

• To purchase Direct Incident After Hours Support, please click here to get the phone number.

New Software Maintenance Offerings for Channel Products:
Provides telephone technical support, plus non-charge product upgrades to future versions at no additional cost. Please click here for more information on this new option.

• For more information on purchasing maitenance, click here to contact us.

Free Email Support and Access to On-Line Support:
CA offers a myriad of electronic support options for our partners and end users available twenty-four hours a day, seven days a week. From comprehensive knowledge bases and frequently asked questions to cutting-edge white papers, our SupportConnect will get you the help you need when you need it. SupportConnect enables you to email our Technology Consultants questions and receive responses during normal business hours. SupportConnect is currently offered at no charge to registered CA partners and customers.

Please note that CA online e-mail support is primarily designed for communicating non-mission critical queries/issues to our technical staff. These are dealt with by our certified technical support engineers in the order that they are received and are normally responded to within two business days of receipt.

If you feel that the issue you are submitting may require in-depth one-on-one support or it is of a mission critical nature, please explore the CA Support Options noted above (our fee-based telephone support offerings).

Upgrade Protection: If you are an existing OLP customer and have Upgrade Protection, simply complete the form and we will send you the latest release of your product: http://ca.com/channel/emea/upgrade/upgrade.htm.

Licensing and Registration Issues: http://supportconnectw.ca.com/public/reglic/reglicsupp.asp.